It may sound counter-intuitive, especially if you’re new to running your own business, but all business is not always good business. The biggest mistake most new business owners make is falling into the trap of accepting all work – for the sake of cash flow – rather than the best work.
Best work is the work that comes from your ideal customers. Best work is likely to pay better and be more fulfilling. The secret is getting more ‘best’ work? Working closely with more ideal customers.
Who is your ideal customer?
I have a colleague who says her ideal customer is the one who pays ahead of time and sends her flowers and champagne. The point is this: my colleague loves working with this client, and they love working with her. They are a business match, perfect for each other.
It takes time, effort, clarity and bravery to become clear on your ideal client. Sometimes you may kiss a lot of frogs before finding the ideal prince! But it’s worth the effort. After all, the ability to find a customer, sell your product or service to that customer, and satisfy the customer so they buy from you over and over is why you went into business.
The greater clarity you have with regard to your ideal customer, the more focused and effective your marketing efforts will be.
Look at your product or service from their point of view
What needs do you fulfill? What problems do you solve? Your ideal customer is the one who fits your product and service perfectly, is delighted by it, and will rave about it. So don’t look at how great your product is from your perspective, but how great it is from theirs! List all the benefits.
Write your ideal customer profile
Be specific. Don’t think ‘everyone’ is your customer. Write down their age, education, occupation or business. What is his or her income or financial situation? What is his or her situation today in life or work? Where do they live?
Do some research – how do they buy now?
How does your ideal customer buy your product or service? How has your customer bought similar products or services in the past? What is their buying strategy and how do they go about making a buying decision for your product? Once you know that, you will be able to clearly define where you need to be in that purchase process.
Most business owners aren’t clear about their ideal customer. Therefore they waste a lot of time and money trying to sell their product or service to people who aren’t good potential clients.
Clearly defining and focusing in on the ideal customers who can and would most rapidly buy your product or service is essential to your business success.